Frequently Asked Questions

  1. I'm a retiree. How do I sign up?
    To sign up you must create an account. Go to the Home page, enter your name and University of Rochester Employee ID; click "Access My Benefits" and complete the form. If you do not know your Employee ID or you need additional assistance, feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
  2. How do I log in?
    To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact YOUR Benefits Extras for Retirees customer service at customerservice@corestream.com or call 1-888-935-9595.
  3. What is my password?
    You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for additional support options.
  4. How do I change my personal information?
    If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly. Please be sure to also share any address updates with the University of Rochester directly.
  5. Can my friends and family use the site?
    No. Friends should not have access to this site. Your family may be able to take advantage of the offers but the retiree will need to be enrolled or elect coverage for eligible family members.
  6. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through YOUR Benefits Extras for Retirees. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the YOUR Benefits Extras for Retirees program.
  7. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    You may contact Corestream's customer service for assistance at 1-888-935-9595 or customerservice@corestream.com. For some inquiries, Corestream customer service may need to direct you to the vendor or provider, but the team is available 24/7 to assist you.
  8. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-295-5329 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.

    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the retiree must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.

    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the retiree needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy. If the policy has been paid in full or is on direct bill, any refund on earned premium due to the retiree will be sent to them.

    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
  9. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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